Relaxing summer holiday’s should be just that but that hasn’t been the case for some travellers after the recent airport chaos and flight delays. Holiday firm Tui has now issued some advice to holidaymakers flying this summer.
In recent weeks, ‘operational’ problems have been blamed for delaying some Tui flights. Passengers heading to Majorca from Norwich on Friday June 24, were delayed for some 42 hours TUI Airways service, reported Liverpool Echo.
But this is a problem across the aviation industry as a surge in demand for travel coincides with staff shortages across roles such as airline crew, ground handlers, airport security staff and air traffic controllers.
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Issuing an apology and advice, Tui has said: “We would like to apologise to some of our customers who have experienced flight delays in recent days. As the UK’s biggest holiday company, our priority is to take customers on holiday safely. We continue to work closely with our airport partners to monitor the situation and continue to provide the best possible holiday experience for our customers.”
It went on to advise: “We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays. Standard check-in opens at least two and a half hours before departure time for short and mid-haul flights, and at least three and a half hours before departure for long-haul flights.” Adding: “At some airports, we are able to offer day before bag drop and self-service bag drop.”
“We are doing everything we can to limit any flight delays, which can happen from time to time for various operational reasons. On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments.”
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