play_arrow

keyboard_arrow_right

Listeners:

Top listeners:

skip_previous play_arrow skip_next
00:00 00:00
playlist_play chevron_left
volume_up
chevron_left
  • play_arrow

    The Hit Network

  • play_arrow

    Techno Radio Top Music Radio

  • play_arrow

    Summer Festival Podcast Robot Heart

  • play_arrow

    Electronic Trends Podcast Aaron Mills

  • play_arrow

    New Year Eve Podcast Robot Heart

  • play_arrow

    Techno Podcast Robot Heart

  • play_arrow

    Flower Power Festival Podcast Robot Heart

  • play_arrow

    Tech House Podcast Robot Heart

  • play_arrow

    Winter Festival Podcast Robot Heart

News

Woman’s fury after she was ‘thrown out of Sainsbury’s’ over ‘row about a banana’

today6 August 2022 8

Background
share close

A furious woman claimed she was banned from a supermarket over a dispute with a banana. Diana Roffey, 60, said it all started when she queried the prices of the bananas after claiming to have been overcharged.

The woman said she was left “stunned” by the manager’s conduct, reports Yorkshire Live. She said she felt “threatened, intimidated and uncomfortable” while asking the store to correct the prices of their bananas.

After claiming to have been “thrown out” of the store on two occasions, the mother-of-two added she’s now “afraid” to return to the Sainsbury’s Local in Crookes, Sheffield. Diana reported the second incident to the police, which was sparked after she queried “misleading” prices on food items.

READ MORE: Asda, Tesco, Co-op and Aldi recall products and issue do not eat warning

Diana came forward with her story after finding out a man in Leeds had been banned from all Sainsbury’s in the country over an alleged minor parking dispute. Sainsbury’s has clarified in this instance that Diana is “not banned” from any of their stores.

The supermarket chain is investigating the series of alleged incidents between the 60-year-old and the store manager. Diana said: “I feel very strongly about this because if you don’t stand up and challenge this behaviour it will continue.

“I’m very angry about it and I’m so fed up. They’ve done very little about it. It’s not okay that this person carries on and I have to go past this store over time. I think more people should speak out about bad behaviour.”

The troubling saga all began when Diana visited the Sainsbury’s Local in September, 2020, and purchased one banana. When she went to the fruit aisle, she noticed the bananas were each priced individually.

After she had paid at the self-service checkouts, she noticed that she had been overcharged on the single item of fruit and got the money back which she was owed. Diana, a former computer scientist and nursery teacher, was about to leave at this point but then decided the moral thing to do would be to ask them to correct the prices. This was so others wouldn’t be overcharged and have to go through the whole saga she’d just experienced.

Diana said: “I was going to walk away having got my balance but I checked myself and asked them [the woman behind the tills] what they would do about changing the prices because they made no effort to thank me for what I had done or tell me what they would do to ensure it didn’t happen again.

“The only way she could do it was by speaking to the manager and she walked off to the back office to the manager. It was on her return that I saw her smirking and rolling her eyes at her colleague. I immediately thought that it was a bit odd.”

It was then the trouble began to arise, she says the manager began to “harangue” her over the banana enquiry. She said he had an “aggressive look in his eyes” which she found intimidating.

Diana said: “He then started to ridicule me saying, ‘we’re not in school’. I was only trying to explain to him how I would have expected to be treated with courtesy and manners. He seemed to equate that with being in school.

“I was stunned, I was really taken aback by the attitude of this manager which had come out of nowhere. I got my phone out and recorded what he was saying because I felt threatened, intimidated and uncomfortable. I didn’t try to hide it.

“He said ‘right, you’re not allowed to record – get out! He basically threw me out of the store and as he did so, he shouted at me that I was banned.”

Diana reported the incident to Sainsbury’s head office. She received an apology from the supermarket and was told that she wasn’t banned from their stores.

Almost two years later, Diana claims she found herself in a confrontation with the store manager again. Diana had nipped in to grab a meal deal and claims items on the shelves had been priced “misleadingly”, indicating items which weren’t part of the meal deal were part of the meal deal.

Diana pointed this out to a member of staff who then fetched the manager. Coming face to face with the man again, they once again got into a heated confrontation which turned the heads of the other staff members. She claims the manager once again shouted at her that she was “banned” and had security escort her from the premises.

Diana says she felt “humiliated and upset” by the whole incident and reported it to the police. A spokesperson for South Yorkshire Police said: “Police received a report on July 11 of a public order offence at a supermarket in Crookes, Sheffield. A woman in her 50s reported that she had been subjected to verbal abuse. The investigation has been filed at this time.”

Diana also once again complained to head office who apologised and offered her a £30 voucher. Diana said: “You have a guy working there who doesn’t think he has done anything wrong with his conduct.

“They could put him on some training, there’s lots of different options which Sainsbury’s could have done and they appear not to have done it. I’m an innocent person going about my business and I don’t deserve to be treated like that.” A spokesperson for Sainsbury’s said: “We are investigating Mrs Roffey’s experience and can confirm she is not banned from any of our stores.”

READ NEXT:

Written by: thehitnetwork

Rate it

Previous post

Post comments (0)

Leave a reply

Your email address will not be published. Required fields are marked *


Contact Us

0%